Frequently Asked Questions

Standard shipping takes 7–15 business days. Expedited shipping takes 4–6 business days. Orders are processed within 1–2 business days before dispatch.

Yes! We offer free standard shipping on all orders above $35 (USA & Canada) and above $50 for international orders.

Yes. Once your order is dispatched you will receive a tracking number via email. You can use it to track your package on the carrier's website.

We ship from our warehouses in India and the USA, depending on your location and the item ordered.

Please contact us as soon as possible at support@soothingcrystals.com. We can make changes if the order has not yet been dispatched.

Yes, we ship worldwide. International delivery typically takes 7–15 business days depending on your location.

We offer a 30-day return policy. If you are not satisfied with your purchase, contact us within 30 days of receiving your order. Items must be unused and in their original condition. See our full Refund Policy.

Email us at support@soothingcrystals.com with your order number and reason for return. We will guide you through the process.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days back to your original payment method.

Please email us at support@soothingcrystals.com with a photo of the damaged item and your order number. We will send a replacement or issue a full refund immediately.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Absolutely. All transactions on soothingcrystals.com are 100% secure and encrypted using Shopify's industry-standard SSL encryption. We never store your card details.

Yes! Enter your discount code at checkout in the "Discount code" field. Only one discount code can be applied per order.

International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the buyer and are not included in the product price or shipping fee.

Yes — all our crystals are 100% genuine, natural gemstones. We source directly from trusted mines and suppliers. We never sell dyed, synthetic, or lab-created stones unless explicitly stated in the product description.

Our crystals are ethically sourced from mines across India, Brazil, Madagascar, and other renowned crystal-producing regions around the world.

Yes — because our crystals are natural, each piece is unique. Color, shape, size, and pattern may vary slightly from the product images. This is a sign of authenticity, not a defect.

Trust your intuition — you are often drawn to the crystal you need most. You can browse by Intention or Chakra, or use our Bracelet Builder to find your perfect match.

You can cleanse crystals by placing them in moonlight overnight, smudging with sage, burying in the earth, or using sound (singing bowls). Avoid water for porous stones like Selenite or Malachite.

Place your crystals in direct sunlight or moonlight for a few hours. You can also charge them on a Selenite plate or clear Quartz cluster. Set a clear intention while charging for best results.

Store crystals in a cool, dry place away from direct sunlight. Keep them in a fabric pouch or wooden box. Avoid storing hard and soft stones together to prevent scratching.

Remove your bracelet before showering, swimming, or exercising. Avoid contact with perfume, lotions, and chemicals. Gently wipe with a soft dry cloth after wearing. Store flat or hanging to maintain the elastic.